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01603 733500

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info@chatsbrook.co.uk

Office Hours

Monday – Friday
9am – 5pm

Business Address

Chatsbrook
Ketteringham Hall
Church Road
Ketteringham
Norfolk
NR18 9RS

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Chatsbrook
Ketteringham Hall
Church Road
Ketteringham
Norfolk
NR18 9RS

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01603 733500
info@chatsbrook.co.uk
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Terms of Business
Initial Disclosure Document
Complaints Procedure

Chatsbrook is a trading name of Chatsbrook Finance Limited. Registered in England and Wales 10320904. Registered Address Ketteringham Hall, Church Road, Ketteringham, Norfolk, NR18 9RS.

Chatsbrook Finance Limited is an independent finance broker and not a lender. We will receive commission from lenders. Different lenders pay different amounts depending on different commission models. For transparency we work with the following commission models: fixed rate of commission, percentage of the amount you borrow and rate for risk (this is based on the risk profile of the business). Further details of the commission model, calculation and amount will be disclosed to you throughout your customer journey.

Chatsbrook Finance Limited is Authorised and Regulated by the Financial Conduct Authority. Firm number 803820. Chatsbrook Finance Limited aims to provide our customers with the highest standards of service. If our service fails to meet your requirements we will endeavour to find a resolution. View our complaints procedure.

In order to process your application, we will supply your personal information to credit reference agencies (CRAs) and they will give us information about you, such as about your financial history. We do this to assess creditworthiness and product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity.

We will also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRAs will share your information with other organizations. Your data will also be linked to the data of your spouse, any joint applicants or other financial associates.

The identities of the CRAs, and the ways in which they use and share personal information, are explained in more detail at www.experian.co.uk/crain